Silence

Sorry for the quiet.  I’ve been without any internet or cable at home all this week.  The silence is punctuated by me yelling at the Charter Communications people on the phone.  Evidently both cable/internet service and the truth are beyond their grasp.  So far I’ve made 7 calls in 3 days – each answer I’ve gotten has been a lie.  My conclusion is that they want me to stay home indefinitely in case they decide at some point to come and take a look at the problem, but there’s probably nothing they can do.

And here in the great United States of America were corporate competition is the law of the land, they have no competition.  If I want internet or cable I have to pay their outrageous charges and get no service.

Sigh

Update – Last night I went home planning on doing lots of reading, since Charter had said there would be no service to some undetermined date.  I was sitting in my sunroom when a Charter truck pulled up.  It was a repair person they said didn’t exist.  While investigating the problem, he discovered that the guy who installed it a month ago had made a mess of things, which is why I’ve had mediocre internet service and random cable outages.

The moral of this story?  Evidently, call Charter often and be a real pain about it.  It was on the 7th call that something got done.  I’m very thankful to have my cable and internet back, but not very excited that it takes that much effort to get any attention.

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One thought on “Silence

  1. Good Afternoon Joy,

    My name is Dylan T Hill, and I am a Senior Social Media Specialist for Charter. I am terribly sorry to hear about the trouble you’ve experienced with your Charter services. I would be happy to help you get this resolved. You can email me at Umatter2Charter@chartercom.com, please put “CharterDylan – Blog – Living With Joy” in the subject line so that I can keep an eye out for it. Also, here’s a link to the Charter Social Media Team webpage with all of the ways that we can be reached: http://www.charter.com/Umatter2Charter.

    Thank you,

    Dylan Hill
    Senior Social Media Specialist – Charter
    http://www.charter.com/Umatter2Charter
    http://community.charter.com

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